Customer support and lead generation are often treated as two separate business functions. One focuses on helping existing customers, while the other focuses on attracting and converting new prospects. In practice, both begin with the same thing: a conversation. A…
AI chatbots are becoming a common part of business websites, social messaging channels, customer support systems, and lead-generation workflows. Companies use them to answer questions, collect inquiries, assist with bookings, and stay available when their teams are offline. However, deciding…
Businesses today are expected to respond faster, answer better, and stay available even when the team is busy. Customers no longer want to wait hours for a reply or search through multiple pages just to find a simple answer. They…
