Delivery Policy

Last Updated: July 16, 2026

This Delivery Policy explains how AIChatbotopia delivers its custom AI chatbot development, scripting, setup, integration, and monthly management services.

Because AIChatbotopia provides digital and virtual services, no physical products are shipped.

1. Service Delivery

Services are delivered electronically through one or more of the following methods:

  • Deployment directly to the client’s website or approved platform;
  • Access through a chatbot dashboard or third-party service;
  • Email delivery of scripts, reports, instructions, or project files;
  • Live chat or online communication;
  • CRM, calendar, booking, or messaging-platform integration; and
  • Online review, testing, and approval sessions.

The exact delivery method depends on the purchased plan, selected channels, integrations, and project requirements.

2. Estimated Setup Time

The standard estimated setup and initial delivery period is 7 to 14 days.

The delivery period begins after AIChatbotopia has received:

  • Full payment of the required setup fee;
  • Completed onboarding information;
  • Brand guidelines and tone preferences;
  • Business FAQs, services, policies, and other required content;
  • Website, platform, CRM, calendar, or integration access;
  • Any necessary third-party approvals; and
  • Timely responses from the client.

The 7-to-14-day period is an estimate and not a guaranteed deadline. Clearly communicating an agreed delivery range is an important part of online service contracting.

3. Delivery Process

The delivery process may include the following stages:

Onboarding and Information Collection

We collect the information needed to understand the client’s business, audience, brand voice, services, FAQs, qualification requirements, and booking process.

Conversation Scripting

The chatbot’s responses and conversation flows are written and customized to reflect the client’s brand voice.

Development and Integration

The approved script is configured for the selected channels, chatbot features, CRM, booking system, calendar, or other agreed integrations.

Testing and Quality Assurance

The chatbot is tested for tone, conversation flow, lead capture, booking functionality, integrations, and general performance.

Client Review and Approval

The client may review the chatbot and request reasonable revisions before final launch.

Launch

After approval and successful testing, the chatbot is activated on the agreed channels.

4. Client Review and Revisions

Clients are responsible for reviewing delivered scripts, chatbot responses, business details, qualification questions, booking instructions, and automated flows.

All plans include unlimited reasonable revisions within the original project scope.

Revision requests should be clear and submitted through email, live chat, or the communication method used for the project.

The delivery date may be extended when multiple revision rounds, major content changes, or delayed approvals are required.

Unlimited revisions do not include:

  • A completely new chatbot or project;
  • A change to a different business or brand;
  • Additional channels not included in the purchased plan;
  • New integrations or features outside the original scope; or
  • A complete rebuild after previously approved work.

Additional work may require a revised quotation.

5. Client Delays

AIChatbotopia is not responsible for delivery delays caused by the client’s failure to provide:

  • Complete onboarding information;
  • Accurate business content;
  • Required login credentials or permissions;
  • Feedback or approvals;
  • Website or platform access;
  • CRM, calendar, or API access; or
  • Other materials reasonably required to complete the project.

If the client does not respond, the project may be paused until the required information is received.

The estimated delivery period will resume or be recalculated after the client provides the outstanding materials or approvals.

6. Third-Party Platform Delays

Our services may depend on third-party platforms such as:

  • Website hosting providers;
  • AI technology providers;
  • WhatsApp;
  • Instagram and Messenger;
  • Google Business Profile;
  • CRM systems;
  • Calendar and booking applications;
  • Payment processors; and
  • API or integration providers.

Delivery may be delayed by platform reviews, account verification, API restrictions, technical outages, approval requirements, access limitations, or policy changes.

These delays are outside AIChatbotopia’s direct control and do not automatically qualify the client for a refund.

7. Custom Integrations and Complex Projects

Projects involving custom CRM systems, advanced booking workflows, multiple brands, multiple locations, high-volume usage, or non-standard integrations may require more than 14 days.

Where possible, the client will be informed of an adjusted estimated delivery period before or during the project.

Custom project timelines may also be documented in a proposal, quotation, invoice, or service agreement.

8. What Counts as Initial Delivery

A project is considered initially delivered when one or more of the following has occurred:

  • The chatbot has been installed on the client’s website;
  • The chatbot has been deployed on the agreed channel;
  • A working preview or testing link has been provided;
  • The completed script or conversation flow has been submitted for review;
  • The agreed integration has been configured; or
  • The client has been informed that the chatbot is ready for review or launch.

Initial delivery does not prevent the client from requesting included revisions.

9. Monthly Management Services

After the initial setup, eligible plans include recurring monthly chatbot management.

Monthly services may include:

  • Conversation monitoring;
  • Tone reviews;
  • Script updates;
  • FAQ revisions;
  • Performance reports;
  • Integration maintenance;
  • Lead or booking flow adjustments; and
  • Technical support.

Monthly management is delivered continuously throughout the active paid billing period rather than as a single downloadable product.

The exact frequency of monitoring, revisions, and reporting depends on the selected plan.

10. Conversation Limits

Each plan may include a specified monthly conversation allowance.

If usage exceeds the plan limit, AIChatbotopia may:

  • Contact the client about an upgrade;
  • Recommend a higher-volume plan;
  • Charge an agreed additional usage fee;
  • Temporarily limit certain functionality; or
  • Provide a custom quotation.

Any additional fee or plan change will be communicated before it is applied unless automatic overage billing has been separately agreed.

11. Delivery Confirmation

Delivery may be confirmed through:

  • Email notification;
  • Live chat communication;
  • A project-management update;
  • Dashboard access;
  • A working chatbot link;
  • Website deployment confirmation; or
  • Client approval.

Clients should notify us promptly if they cannot access or review a delivered item.

12. Failure to Report an Issue

Clients should inspect delivered work and report technical or content-related issues within a reasonable period.

Failure to immediately report an issue does not remove access to included monthly support or reasonable revisions while the applicable plan remains active.

However, delays in reporting may affect our ability to investigate third-party logs, temporary platform errors, or older conversation records.

13. Cancellation Before Delivery

If a client cancels after work has started but before the initial setup is completed, the setup fee remains non-refundable because resources may already have been allocated to scripting, development, research, configuration, or integrations.

Cancellation stops future monthly billing when submitted before the next billing cycle.

Clear recurring-payment terms and an accessible cancellation process are important for subscription services.

14. No Physical Shipping

AIChatbotopia does not ship physical products.

Shipping addresses, delivery couriers, tracking numbers, customs charges, and physical return procedures do not apply to our services.

15. Service Interruptions After Delivery

After launch, chatbot availability may occasionally be affected by:

  • Maintenance;
  • Hosting outages;
  • Platform interruptions;
  • API failures;
  • Expired client subscriptions;
  • Revoked permissions;
  • Changes to third-party services;
  • Security concerns; or
  • Unpaid invoices.

We will make reasonable efforts to investigate and restore services within our control, but uninterrupted availability cannot be guaranteed.

16. Contact Us

For delivery, setup, access, or order-related questions, contact us at:

Order-Related Queries: order@aichatbotopia.com
Customer Support: support@aichatbotopia.com
General Inquiries: contact@aichatbotopia.com

Live chat support is also available through our website.

Website: aichatbotopia.com
Business Name: AIChatbotopia